Shipment information
DELIVERY OPTIONS
|
Order Limit |
Price SR |
Delivery Time |
|
Orders more than 1000 SR |
Free |
3-4 Working Days |
|
Orders less than 1000 SR |
50 SAR |
3-4 Working Days |
We are currently shipping to all cities of Saudi Arabia with 3-4 working days. However, delivery to certain cities may be delayed during the Pandemic.
Once you finish the order, you will receive an email with all the information related to your order shipment. Delivery for orders value above 1000 SR are completely FREE, while for orders value below 1000 SR are subject to a charge of 50 SR only. All delivery times are expressed in days / weekdays. Orders will be sent upon receipt of payment, provided that the payment is confirmed and that we have stock on hand. Stock problems could cause delays in delivery time and cancellations.
In case of any unavailability of the stock at the time of the request, we shall be delighted to entertain every inquiry of yours in no more than 48 hours’ time period.
All deliveries in Saudi Arabia are to be completed within 3-4 working days. Once we receive your order we make all attempts to deliver the item in the shortest possible time, however, it might take longer than expected in some far to reach areas, small towns or rural areas, due to weaker logistics connectivity that is beyond our control. We shall appreciate your kind patience under such circumstances and in the mean time we shall stay connected with you for all information regarding your order.
These delivery times are approximated, and delays can occur due to problems with the parcel company.
During any special promotions or Sale period, the delivery could suffer delays up to 10 working days.
CLAIMS RELATED TO NOT RECEIVED ORDERS
If after the stipulated time of delivery the customer has not received the order, he/she must inform Rosaclara.sa about it by sending an email to customerservices@rosaclara.sa , in order to contact the carrier to resolve the backlog.
DAMAGED DELIVERY
We advise customer to please inspect your order upon reception and contact us immediately if the item you received is defective, damaged or if you receive the wrong item, so that we can evaluate and take corrective measures.